Frequently Asked Questions

Orders

Q.   The organisation I work for will be paying for my order and requires an invoice rather than paying up front. Can I be invoiced for any of your products rather than paying by credit card or paypal?

A.   Australian customers have the option of paying by cheque, money order and electronic funds transfer. Select the invoice option when you come to the payment options page. Once your order is placed, you will be notified by email (the nominated email address in the client details section) of your order. An invoice will then either be emailed or will be sent with any physical goods ordered. International customers do not have the option of receiving an invoice and must  pay be credit card or paypal for all purchases.

Q.   Why is Snippets Newsletter and Downloadable activities purchased through a separate shopping cart to the catalogue items?

A.    Snippets Newsletter and Downloadables do not attract an additional shipping and handling charge.  The shopping cart for catalogue items automatically calculates a shipping and handling charge to add on to the total of products bought through the catalogue. To bypass this problem of adding shipping and handling charges we have created a separate shopping cart for Snippets Newsletter subscription and Downloadable activities. If you need to order items from the catalogue and you wish to purchase a Snippets Newsletter subscription or Members Area subscription, you will need to do two separate transactions using the respective shopping carts.

Q.    How long will my products take to get to me?

A.    Most items should ship to anywhere in Australia within 7 days using standard Australia post service or road express courier, if the items are in stock. Some items, not kept in stock e.g. jigsaw puzzles, but ordered in may take 10 to 21 days. We will let you know if there will be a delay. If you need something urgently please contact us to discuss shipping options. International customers - please contact us with your shipping and handling query and delivery times.

Snippets Newsletter Subsbcription

Q.    If I subscribe to Snippets Newsletter or Members Area, when will my subscription start?

A.    If you have paid for your subscription by credit card or paypal, your subscription will commence immediately. Snippets subscribers will receive the next available issue of Snippets Newsletter as their starting issue. If however, you have requested to be invoiced, your subscription to Snippets Newsletter will not commence until payment has been received. If your organisation will be paying for subscription and you are concerned that it may take some time for payment to be received, please contact us to discuss how we may be able to help you start your subscription in a timely manner.

Q.   I am located outside Australia and may be interested in subscribing to the Snippets Newsletter but I am concerned the content may not be relevant to my country.

A.   International customers need to be aware that the content of Snippets Newsletter and downloadable activities is largely applicable to Australian and New Zealand clientele though some items will be at times relevant to other countries e.g. celebration of common holiday events such as Christmas and Mothers Day.

Q.    If I want to cancel my membership to Snippets Newsletter, how do I do this?

A.    If for some reason you decide to cancel your subscription, you can contact us by email   with the full name your account was created under and we will remove you from the accounts. If you have already paid for your subscription, the unused portion is non-refundable so please be sure about your decision to join Snippets Newsletter or the Members Area.

Q.    Do  you offer discounts for multi-facility subscriptions?

A.    Yes for email subscriptions to Snippets Newsletter an organisation with several sites may request a corporate rate. Contact us with the number of sites within the organisation and we will get back to you with a quote. General 

Q.    Do you have a shop front?

A.    No. Our business is a mail order business. By not having a shop front we are able to be keep our prices competitive. If you are living in Perth or visiting, you may however, call to make an appointment to see our products at our home based business or alternatively we can visit your centre. We also regularly attend conferences where our goods may be seen in the flesh.

Q.    I can't open any of the acrobat reader files on your website.

A.    You may not have the latest version of acrobat reader. Try downloading the latest version (free) from http://www.adobe.com/ap/products/acrobat/readstep2.html .

Q.    I cannot print the acrobat reader files when I open them.

A.    Make sure you select the printer icon from the acrobat reader program, not from your internet browser.